Flostream Claims

Make a Claim

    Goods In Transit - Claim Form

    Please note you must submit your claim with any evidence such as supplier invoices and photos within 3 working days of your goods being lost or damaged in transit.

    Company Name: (required)

    Your Name

    Contact Number

    Your Email (required)

    Contact-Address

    Date of Claim: (required)

    Consignment Number: (required)

    Despatch Date: (required)

    Consignee Address or if it’s a Collection this address is required

    Country: (required)

    Recipient's Name: (required)

    Recipient's Number: (required)

    Recipient's Ref: (required)

    Carrier if known:

    Reason for claim:

    No. of Items Claimed: (required)

    Claimed-Weight: (required)

    Replacement Con. No.:

    Description of Goods

    Item Number on Supplier Invoice: (required)

    Cost values need to be backed up by submission of Supplier Invoices - please do not hold the claim pending these details.

    Sales Price (UK £ excl. VAT): (required)

    Cost Price (UK £ excl. VAT): (required)

    Carriage Cost (UK £ excl. VAT): (required)

    Total Claim + Carriage Cost: (required)

    Please send us a spreadsheet of your line items if more than one line item is to be claimed.

    Your Supplier Invoice

    DAMAGED GOODS ONLY

    Please provide a description of the inner and outer packaging and extent of the damage sustained to the item/s (pictures must be provided of outer and inner packaging, as well as the item/s damaged). Please ensure damaged goods are kept in a safe place as disposal of the goods may invalidate your claim as the courier may request to see or be sent the damaged item/s)

    Describe damage to outer packaging

    Describe damage to inner packaging

    Describe damage to inner contents

    Reason for Claim & Any other additional information that may be relevant

    Please attach any evidence you may have to support your claim (This includes photos of inner and outer packaging of the items) Failure to provide photographic evidence will result in your claim being rejected.